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Objective

Customer-focused IT professional-in-training seeking a remote entry-level Information Technology role. Strong foundation in computer systems and troubleshooting, backed by over a decade of leadership and problem-solving experience. Currently pursuing an Associate of Science in Software Development (3.35 GPA) and have received a CompTIA ITF+ certification.

Technical Skills

• Operating Systems: Windows, Linux
• Languages & Web: HTML, CSS, C#, Python (basic), SQL
• Tools & Platforms: Dreamweaver, Unity, Visual Studio, .NET MAUI
• Concepts: Help Desk support, ticketing systems, customer service, cybersecurity fundamentals
• Certifications: CompTIA IT Fundamentals+ (ITF+)

Education

Kalamazoo Valley Community College — Kalamazoo, MI

Associate of Science in Software Development (Expected 2026) | GPA: 3.35

Credits Completed: 40 of 63 required

• Creating/Managing Projects — 4.0
• Intro to Computer Info Systems — 4.0
• Linux Operating Systems — 1.0
• Intro to Cyber Security — 3.0
• Programming Logic — 4.0
• Web Page Coding w/Dreamweaver — 4.0
• Database/SQL — 3.5
• Public Speaking — 3.0
• Elementary Movement & Activities — 3.0

• Technical Mathematics (MATH 106)
• Business Reporting & Analysis (CIS 231)
• Python Programming (CIS 216)

Professional Experience

Heronmark Brewery & Winery — Allegan, MI

March 2025 – Present

• Bartend and provide customer service in a small craft brewery and winery environment
• Assist with grape processing and the winemaking process from harvest to bottling
• Help brew beer and support general brewing operations
• Perform general tasks to support daily brewery and winery operations

The Home Depot — Plainwell, MI

March 2014 – March 2025

Roles: Service Desk Supervisor, Freight Supervisor, Paint/Flooring Supervisor, Associate

• Promoted through multiple roles based on leadership, accountability, and performance
• Supervised teams of up to 15 associates, managing scheduling, training, and productivity
• Provided technical troubleshooting for register systems, printers, inventory scanners, and handheld devices
• Trained staff on safety protocols, store systems, and customer support procedures
• Led freight operations to unload, stock, and merchandise over 5,000 units weekly under tight deadlines
• Resolved escalated customer and technical issues with professionalism and accuracy
• Collaborated with management to optimize department workflows and implement new inventory tools
• Recognized for mentoring new hires and fostering a high-performance culture